Design and research of a smart hotel check-in service system based on SAPAD-AHP method

Yan Liu

doi:10.1117/12.3035054

11 July 2024 Design and research of a smart hotel check-in service system based on SAPAD-AHP method

Yan Liu

Proceedings Volume 13210, Third International Symposium on Computer Applications and Information Systems (ISCAIS 2024); 132102H (2024) https://doi.org/10.1117/12.3035054
Event: Third International Symposium on Computer Applications and Information Systems (ISCAIS 2023), 2024, Wuhan, China

Abstract

With the processes of economic globalization and social technologization, the Internet of Things, cloud computing, and artificial intelligence are changing people's lifestyles. The concept of "smart hotels" has also rapidly emerged, providing an effective way for the transformation of the traditional hotel industry. Through research, it was found that the construction status of smart hotels is uneven, lacking systematicity and completeness. This paper, based on the SAPAD theoretical model and the AHP hierarchical analysis method, analyzes the key behaviors of users during the hotel check-in process from the perspective of service design, explores potential customer needs, reconstructs the functional modules of hotel accommodation services, and aims to enhance the hotel user's check-in experience, improve the smart hotel service system, and increase hotel user loyalty.

(2024) Published by SPIE. Downloading of the abstract is permitted for personal use only.

Citation Download Citation

Yan Liu "Design and research of a smart hotel check-in service system based on SAPAD-AHP method", Proc. SPIE 13210, Third International Symposium on Computer Applications and Information Systems (ISCAIS 2024), 132102H (11 July 2024); https://doi.org/10.1117/12.3035054

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